I have accumulated a unique skill set covering all facets of IT in a variety of environments and industries. My experience as a litigation paralegal, IT Director in a national law firm, and most recently as an IT Consultant for a Chicagoland Managed Services Provider (“MSP”) has provided me with the ability to provide vCIO services and consulting to any size or type of organization. As an IT Director at a mid-sized, national law firm with headquarters in Chicago I was responsible for introducing long term strategic planning, vendor management, infrastructure design and upgrades, supervising Help Desk and other IT staff, and collaborating with leaders of other operational departments (Marketing; Finance; Risk Management; HR) to determine their technology needs. Goals which I include in every project are to reduce risk, improve end-user adoption, and increase revenue.

Director of Service Delivery
2019-Current
I manage and mentor IT professionals of an IT Managed Services company located near Chicago. Our current customer base is comprised of law firms, non-profits, medical practices, pharmaceuticals, and professional services organizations. Our customers range in size from a sole practitioner to over 200 employees across multiple sites across the United States. I provide vCIO services to our customers, including cyber security awareness & other training, as well as participate in technology business reviews. I guide my Help Desk staff in providing white-glove, responsive service to our customers. We provide guidance on cyber security, cloud solutions, IT infrastructure, backup / disaster recovery / business continuity solutions, and voice & data platforms.

I worked for a global organization as an Enterprise Delivery Manager which provided me insight into larger, complex IT environments, including manufacturing, pharmaceutical, utility, non-profits, and private equity organizations. My most recent experience as Director of Service Delivery for BridgePoint Technologies has brought my skills, management experience and customer-centric focus into alignment. Since leaving the University of Chicago, I have pursued my passion for providing solutions through enterprise technology. My extensive and diversified experience allows me to find creative but stable solutions to complicated issues. I am committed to the integration of the BridgePoint staff with the culture, strategies and goals of our customers, and promoting the use of technology through responsive remote help desk support. My core strengths are my enthusiastic personality, proven leadership and team-building abilities, effective and creative project and change management, problem-solving skills and efficient vendor/third-party relationship management.

Enterprise Service Delivery Manager
2018-2019
Solutions Architect
2017-2018
Legal IT Account Executive
Through All Covered, the IT Services Division of Konica Minolta, I functioned as a Virtual CIO to our customers and provided guidance on selecting platforms and solutions that were appropriately scaled for their environment and budget. I provided consultation on document management upgrades & migrations, financial systems upgrades & migrations, executive reporting & dashboards, workflow automation, security & compliance, business continuity & document retention policy development, risk management and end-user training regimens.

IT Director
1997-2015
In the role of IT Director at a national law firm, I was responsible for developing and implementing the firm's IT strategic plan by successfully managing and directing multiple, concurrent projects from initial scoping to implementation. The projects I handled were all successful due to my ability to manage a diverse team from different offices and departments, as well as effectively representing and implementing the various stakeholder business objectives. I was responsible for managing a million-dollar annual IT budget covering all aspects of the firm's development, implementation, and use of technology at all locations. During my years at Tressler I successfully led the firm through a variety of economic climates along with divergent and competing priorities, all while maintaining a consistent direction by effectively managing expectations.

IT Director
1993-1997
Paralegal
1990-1993
Managed technology for a 25-attorney law firm. Major projects included upgrading operating systems on Windows desktops and Novell servers, converting email system, implementing a network fax solution, improving the LAN environment, and introducing a training regimen.

I managed multiple issues related to the firm rapidly doubling in size, including adding, relocating, or consolidating offices, integrating disparate database systems, centralizing redundant services, and integrating staff and attorneys into our systems and culture. Examples of projects I have managed to successful implementation include: time and billing system conversion; docket system conversion; email platform conversion; PBX to VOIP conversion; A/V upgrade to our headquarters' lobby and conference center; redesign of the MPLS WAN network topology; integration of documents and financial systems from smaller law firms merging into Tressler operations; collaboration with architects and engineers on design and layouts for office relocations, upgrades or build outs; and improving redundancy for a variety of platforms.

Project Assistant
1987-1990
Traveled extensively as part of a litigation team producing documents to the FTC in response to discovery requests related to large mergers and acquisitions, including the Kravis, Kohlberg, Roberts (KKR) acquisition of RJR Nabisco. Worked on litigation support teams for various State and Federal trials, including patent infringement and price-fixing matters.

Member of Senior Management Team
Solutions ROI & Business Cases
Enterprise-wide Hardware & Software Deployments
Contract Negotiations
Budget Management
Strategic Project Planning
Financial and Business Intelligence Reports
Litigation Support Solutions
LAN/WAN, Wireless & VOIP
Virtual Server Environments
eDiscovery Protocols
Document Management Systems (DMS)
Time & Billing Systems
Help Desk
Responsiveness & Ticket Systems
Remote Access Systems
Document Retention Policy
Disaster Recovery Planning
Technology Training Programs
Server Room & Infrastructure Design

Microsoft 365 Platform
Microsoft Server (AD, DNS, DHCP, GPO)
Microsoft Office Suite
VOIP & PBX Systems
Time and Billing Systems
Legal Docketing Systems
Document Management Systems (DMS)
Litigation Support Software
CRM Systems
Learning Management Systems (LMS)
Email Security Platforms
Endpoint Security Solutions
VPN
Mobile Device Management (MDM)
Cybersecurity
PSA/RMM MSP Platforms
Zero Trust